Apple is rated “Bad” with 1
Bought a refurbished Mac Book Pro 16 and the first had an same issue of a faulty caplock.
Swapped for another which had the very same problem of caplock not woking or requiring pressure to enable it.
Apple organised for the collection and sent confirmation of receipt, and I subsequently received an email saying my money had been refunded. This was on 2 July.
I believed Apple, and checked PayPal which showed an amount of £2,939. I stupidly didn’t check to see if it was a credit until recently when I had a problem making a purchase elsewhere. I went through my bank stats and there was no refund from Apple.
I rechecked PayPal which showed that of the £3,338 I paid to Apple, I was only refunded the £399 I paid for the after cover. My payment of £2,939 was not refunded.
The figure of £2,939 I had seen over a month before was showing that I had only received a partial refund of £399 and £2,939 was what was outstanding.
I went back and forth between my PayPal and bank account, finally contacting Apple by email adding screenshots. They never responded.
I contacted Apple by phone and after repeatedly explaining and being passed around for over 45 minutes, I was promised a call back which never happened.
I contacted Apple today to chase and the man from yesterday who had promised the call back (but never did), never left a note on the system, so there was no history of my contact. My calls are thankfully recorded.
Anyway, I had to go through the lengthy process of being passed around, repeatedly asked the same questions and kept on hold, only to eventually be told that they’d made the full refund and that PayPal was responsible for my not receiving the refund. The proof? The same ‘credit for return’ note I had received on 3 July, which isn’t proof of refund, but a commitment to refund.
I contacted PayPal who not only confirmed that Apple had not refunded the £2,939 but also that if Apple had refunded the amount, it would have credited just as the £399 had done. They’ve now raised a dispute.
Apple cannot refund the time invested in my running around for this, and the anxiety it has caused me. They also need to be taught to think outside the box. If a refund hasn’t been received it’s not enough to send the same email showing that a refund ‘would be’ processed, but confirming with your account team that it ‘has debited Apple’s account and was processed’
Apple also needs to check its team for fraudulent activity, as this would have gone unnoticed and undetected had I not been impacted when trying to make a purchase. Iam now in a financial pickle while awaiting my money!!!
Got to find that this has happened to others as well!
Lesson is never to trust Apple’s refurbished items, never trust Apple’s refund commitments, and always triple check EVERYTHING!!!
YouTube video showing the faulty mac books and screenshots of my emails, and call recordings to follow!