Perform a factory reset on your Galaxy phone
- Perform a factory reset on your Galaxy phone
Are you sending your phone in for repair or giving it to a friend or family member? If you need to wipe your phone’s data for any reason, you can perform a factory reset. This feature will completely erase your personal information and data to make your phone a clean slate.
Note: Available screens and settings may vary by wireless service provider, software version, and phone model.
Important: Please save any information you need prior to the factory reset because otherwise your personal information may not be recovered. If you have encrypted the microSD card, you must decrypt it before resetting the phone. Otherwise, your phone will not be able to read the data on the card. From Settings, search for and select Decrypt SD card, and then follow the on-screen prompts.
Before you perform a factory reset, be sure to back up your personal data, so you don’t lose it all. Get a start fresh by performing a factory reset:
From Settings, search for and select Factory data reset. Next, tap Factory data reset again, and then review the information. When you’re ready, swipe to and tap Reset. If you have a security lock set on the phone, you will be asked to enter the credentials. To delete all information and downloaded apps, tap Delete all.
Your phone will reset; when it turns back on, it will start from the initial setup screen.
© 2020 Samsung Electronics America, Inc. SAMSUNG is a registered trademark of Samsung Electronics Co., Ltd. All other brands, products and services, and their respective trademarks, names and logos, are the property of their respective owners. The above content is provided for entertainment and information purposes only. Consult user manual for more complete information. All information included herein is subject to change without notice. Samsung is not responsible for any direct or indirect damages, arising from or related to use or reliance of the content herein.
Give us a call 1-800-SAMSUNG (1-800-726-7864)
Mon – Sun: 8AM – 12AM (EST) Printer support visit: hp.com/support/Samsung
Help with your Order
Your order, returns, refunds and trade-in questions answered
Contact us on Twitter or Facebook and we’ll reply with an answer to your question or issue.
Ask the Community
Browse answers, ask questions and get solutions from other Samsung customers.
Question about a promotion?
Learn more about Samsung promotions.
- Message Us
1-800-SAMSUNG Mon – Sun: 8AM – 12AM (EST)
Want help right away?
Email as a contact option was discontinued as of April 3rd, 2019. Please contact us via Live Chat for a faster response.
- Give us a call 1-800-SAMSUNG (1-800-726-7864)
Mobile Support 8 AM – 12 AM EST 7 days a week
Home Electronics & Appliance Support 8 AM – 12 AM EST M-F 9 AM – 6 PM EST Sat, Closed Sunday
IT/Computing Support 8 AM – 9 PM EST, Mon – Fri Closed Sat-Sun
Order Support Order Help