Refund and Returns Policy Domestic, and International Customers

Thank you for shopping with We value your satisfaction and want to ensure you have a positive shopping experience. This policy outlines your rights and our obligations concerning refunds and returns, in accordance with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013.

1. Right to Cancel

As a consumer in the United Kingdom Or internationally i.e. Europe, USA, and other countries where we delivered.

You have the right to cancel your order within 14 days of receiving the goods without giving any reason. This “cooling-off” period allows you to examine the items as you would in a physical store. To exercise your right to cancel, please notify us from the Contact Us form, within 14 days of receiving the goods, That return time starts from the day the goods are delivered.

What condition should my product be in when I return or exchange it?

Mobile phones

What can I do with my phone and still be entitled to return or exchange it?

You can turn the phone on and try it out. We recommend you don’t save anything to the memory of the handset until you are sure you are happy with it.

What about the SIM card?

There’s no need to return your SIM card however you should be careful about using it. Here’s what to do with your SIM card if…

You’re exchanging somethingKeep your SIM card at home in a safe place. You might want to use it on your new phone.*You’re returning a Pay monthly phoneYou’re returning a Pay as you go phone
Keep your SIM card at home in a safe place. You might want to use it in your new phone.*Keep your SIM card at home in a safe place. You might want to use it on your new phone.*Once you’ve returned the phone we recommend destroying the SIM card.**We don’t need the SIM, so make sure you use the credit you have on it

Product condition If Purchased as NEW, then customers are liable to ensure no sign of usage, and the original packaging and content of the product box are returned without sign of being used, which will ensure a speedy full refund

You may use our cancellation form or provide a clear statement of your decision to cancel.

2. Return of Goods

After notifying us of your intention to cancel, you have an additional 14 days to return the goods to us. You are responsible for the cost of returning the items. The goods must be returned in their original condition, including all packaging and accessories. We reserve the right to deduct a reasonable amount from the refund if the goods are not returned in this condition.

How to return your product by post

Returning your product by post.

Just follow these quick and simple steps:

Get in touch via online Whatsapp chat, and check whether you’re eligible for a return

If you are, we’ll get a return label sent to you by email or a downloadable link 

Print your label, attach it to your parcel, and take it to any DPD/Royal Mail/ DHL

You can expect two confirmation emails. One when the order is on its way to us, and another to confirm it has reached us safely.


If you’re returning an iPhone, please make sure to deactivate ‘find my phone’. If you don’t, we may not be able to accept your return, Remove your iCloud account

3. Refunds

Upon receiving the returned goods and verifying their condition, we will process a refund within 14 days. This refund will include the cost of the goods plus the standard delivery charge you paid when purchasing the item. If you choose a premium delivery service, we will only refund the cost of our standard delivery.

When will I get my refund?

Credit card refunds take up to 10 days and cheque refunds can take up to 28 days from when your item arrives back at our warehouse.

Royal Mail guidelines on returning a product
Please ensure you are following the guidelines as outlined by Royal Mail


  • You can turn the tablet on and try it out. But you can’t make any calls send texts or emails, or add anything to its memory (such as saving numbers or taking a photo)
  • The tablet must be returned to its original condition.

Laptops bought on their own

You can open the laptop box but you must not have used it. Your laptop must be returned with all the accessories that came with it preferably in its original packaging.

Other products

Must be returned in their original condition and preferably their original packaging.

4. Faulty or Misdescribed Goods

If the goods are faulty or not as described, you have the right to reject them and request a full refund within 14 days of purchase. After this initial 14-day period, you may be entitled to a repair or replacement. If repair or replacement is not possible, you can then request a refund or a price reduction.

Returning goods that have been taken outside the UK

Returning goods that have been taken outside the UK –

International returns & exchanges policy

If you would like to return or exchange a product bought from us and removed by you from the UK you need to contact us to see if you’re eligible to do so. Please note that you will be responsible for organising the cost of shipping, duty, and tax (where applicable).

5. Contact Us

If you have any questions or concerns about our refund and returns policy, please contact us at or live chat via Whatsapp.

6. Policy Changes

We reserve the right to modify this refund and returns policy in accordance with UK consumer protection laws. Any changes will be published and will be effective immediately.

By shopping with the Trading name under the company named Buxton North Ltd, you acknowledge and agree to the terms outlined in this refund and returns policy.

Buxton North Ltd
11 Swindon Road, Birmingham,
England, B17 8JJ